Legal & Support
Warranty & Returns
Plain language, no fine-print tricks. This is the same commitment written into every order confirmation.
Before your device arrives
- Full refund if we can't source it. If we cannot obtain the exact device you ordered (model, storage, grade) at the agreed price, you receive a full refund of everything you paid.
At handover
- We test the device in front of you: power, screen, cameras, speakers, charging, SIM.
- If the device is not the exact model, storage or condition grade you ordered, you may reject it on the spot and receive a refund.
- Once you accept the device, your 1-month warranty starts from that date, stated on your receipt.
1-month warranty
- Covered: any hardware fault not caused by damage — screen, battery, charging port, cameras, speakers, buttons. We repair or replace, free of charge.
- Not covered: physical damage (drops, cracks), liquid damage, software issues caused by the user, or accessories.
- To claim: message +260 779 345 969 or email se.zm@sauceelectronics.online with your order ID and a description/video of the fault. We respond within 24 hours, Monday–Saturday.
Specific problems, specific deadlines
- Dead on arrival — report within 24 hours of delivery: full replacement or refund.
- iCloud / Google activation lock — report within 24 hours: resolved or replaced.
- Wrong item received — report within 48 hours: exchanged at no cost.
- Condition worse than the purchased grade — report within 48 hours with photos: exchanged or refunded.
- Change of mind — not accepted; ask every question on WhatsApp before confirming your order.
Refunds
- Refunds are paid through the same channel that paid us (MTN Mobile Money, Airtel Money, or bank), typically within 3–5 business days after the device is returned and verified.
- For valid claims, return pickup within Lusaka is arranged and covered by us; outside Lusaka, coordinated case by case.
- Every payment and refund is confirmed with a receipt on WhatsApp.